Terms and Conditions for Excel Coaching
1. Agreement Overview

By engaging with Excel Coaching, you agree to the terms and conditions outlined below. These terms govern your participation in our coaching services and ensure a mutually respectful and professional relationship.
2. Coaching Services

Scope of Services:

• Clients will receive customised nutrition and training plans.

• Weekly feedback is provided during scheduled check-ins.

• Clients will have access to a dedicated app, including an exercise library, to support their progress.

• Blood Work Review: Blood work may be reviewed as part of coaching recommendations. Coaches are not qualified medical professionals, and this review does not replace medical advice or treatment.

• Supplement Advice: Supplement recommendations may be provided based on client- reported health needs. However, these are suggestions and not medical prescriptions

3. Minimum Term Commitment

• A minimum commitment of 3 months is required to begin coaching services.

4. Cancellation Policy

• Clients may terminate their coaching agreement with a 4-week written notice. • Notice must be provided via WhatsApp to your assigned coach.

• Payments due within the 4-week cancellation period will still be charged and must be fulfilled as part of the agreement.

• Cancellation will take effect 4 weeks after written notice is received.

5. No Refund Policy

• All payments made to Excel Coaching are non-refundable under any circumstances, including termination of the coaching agreement.

6. Client Responsibilities

Accuracy of Information:

• The client confirms that all information provided during the Initial Q&A, including medical concerns and limitations, is accurate and truthful.

Informed Consent:

• The client acknowledges that participation in any fitness or dietary program carries potential risks.

By engaging with Excel Coaching, the client assumes full responsibility for any injuries, health conditions, or complications arising from the coaching process.

7. Liability Waiver

• Excel Coaching and its coaches are not liable for any injuries, illnesses, or adverse effects that may occur as a result of participating in the prescribed exercise or dietary programs.

• Clients must seek medical advice before starting a fitness or nutrition plan if they have any underlying health concerns.

8. Privacy and Data Protection

• Client information will be handled in accordance with data protection regulations.

• All personal and medical information provided will remain confidential and only used for the purposes of coaching.

9. Communication Guidelines

• All coaching-related communications, including check-ins, feedback, and program updates, will be conducted via the client app and WhatsApp.

• Clients are expected to respond promptly, voice any issues or concerns and check in on time to maintain the effectiveness of their coaching plan.

10. Termination by Coach

• Excel Coaching reserves the right to terminate services at any time if: • A client breaches the terms of this agreement.
• A client exhibits inappropriate or disrespectful behaviour.

11. Payments and Cancellation Charges

• Payments due within the cancellation period are non-negotiable and must be completed in full.

• Failure to fulfill these payments will result in additional legal or financial actions to recover the amount.

12. Amendments to Terms and Conditions

• Excel Coaching reserves the right to update these terms and conditions at any time. Clients will be notified of any changes in advance.

Acknowledgment

By enrolling in Excel Coaching, you confirm that you have read, understood, and agreed to these terms and conditions.